Project archive
Experience.
From helping patients get their medicine to making pharmacy data useful. Browse the projects by product type or the problem they addressed.
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A pharmacy program connecting patient benefits, purchase authorization and reporting.
Read the caseWe connected registration, referrals and providers in a staged diagnostic service.
Read the caseWe designed chat interactions for reminders, progress updates and pharmacy benefits.
Read the caseCrowdsourced visits and evidence review fed reporting on pharmacy prices, availability and promotions.
Read the caseA free lipid-profile test gave representatives a specific patient benefit to discuss with physicians.
Read the caseWe designed meter access alongside pharmacy benefits for recurring test-strip purchases.
Read the caseStarting supplies, purchase support and practical services within one program family.
Read the caseA program connecting patient eligibility checks with access to an oncology medicine.
Project overviewProject overview
Access to prescribed oncology treatment.
The work brought eligibility checks and medicine access into one process for patients prescribed a specialty oncology treatment.
- Focus
- Access
- Scope
- Rx / Specialty
- Project start
- 2025
We supported the local handling of personal data for a global application.
Project overviewProject overview
Local data handling for a global patient app.
The project covered the local personal-data requirements of a global patient application.
- Focus
- Digital / Services
- Scope
- Services
- Project start
- 2025
A medicine-portfolio program designed around repeat purchases.
Project overviewProject overview
Support that brings patients back.
The program linked benefits across a medicine portfolio to continued participation and repeat purchases.
- Focus
- Engagement
- Scope
- Medicines
- Project start
- 2024
We coordinated laboratory tests, travel and practical services around patients’ treatment.
Project overviewProject overview
Support around rare-disease treatment.
The program covered support beyond the medicine itself, including laboratory services, travel and other practical needs around rare-disease treatment.
- Focus
- Access / Services
- Scope
- Rare
- Project start
- 2024
We brought eligibility checks and purchase support into one program for several immunology treatments.
Project overviewProject overview
Medicine access across immunology.
The program supported access to specialty medicines used for several immunology conditions. The work covered patient eligibility and access to the prescribed medicine.
- Focus
- Access
- Scope
- Rx / Specialty
- Project start
- 2023
A program combining purchase support with participation benefits and services.
Project overviewProject overview
Medicine access, rewards and services for migraine.
The migraine program brought together access to prescribed medicine, rewards for participation and support services.
- Focus
- Engagement / Services
- Scope
- Rx / Specialty
- Project start
- 2023
Electronic registration and patient documents for an oncology access program.
Project overviewProject overview
Digital eligibility checks for oncology access.
The work brought registration and document handling into a digital process for checking patients’ eligibility for oncology medicine access.
- Focus
- Digital
- Scope
- Rx / Specialty
- Project start
- 2022
A coordinated program covering several ophthalmology medicines.
Project overviewProject overview
Patient support across an eye-care portfolio.
The work brought patient support for several medicines in an ophthalmology portfolio into a coordinated approach.
- Focus
- Access
- Scope
- Medicines
- Project start
- 2022
We linked physician-issued program codes with retail and online purchase records.
Project overviewProject overview
From a physician’s code to a pharmacy purchase.
The project connected program codes issued by physicians with recorded purchases across pharmacy and online channels.
- Focus
- Data
- Scope
- Rx
- Project start
- 2021
A patient support offer designed to help a branded generic stand out at launch.
Project overviewProject overview
Patient support for a generic launch.
We designed patient support as part of the launch offer, giving the brand a point of difference beyond the medicine itself.
- Focus
- Launch
- Scope
- Rx
- Project start
- 2021
A program that sequenced related benefits around the start of treatment.
Project overviewProject overview
Medicine and device benefits at treatment start.
The design brought medicine and related-device benefits together, introducing them at the relevant stages of starting treatment.
- Focus
- Engagement
- Scope
- Rx / Devices
- Project start
- 2020
Commercial access support for patients prescribed specialty treatment.
Project overviewProject overview
Another route when regional supply is limited.
The program addressed medicine access where regional public supply was limited, providing a commercial route alongside it.
- Focus
- Access
- Scope
- Rx / Specialty
- Project start
- 2019
A contact-center service connected patients with pharmacy orders for respiratory medicines.
Project overviewProject overview
Medicine ordering through a contact center.
The project linked contact-center support to a pharmacy ordering service for patients receiving respiratory treatment.
- Focus
- Access
- Scope
- Rx
- Project start
- 2018
A pharmacy access program designed around continued diabetes treatment.
Project overviewProject overview
Support throughout a diabetes treatment course.
The program considered the treatment course when designing medicine access, rather than treating each purchase as a separate event.
- Focus
- Access
- Scope
- Rx
- Project start
- 2018
A medicine support program for patients with a defined treatment need.
Project overviewProject overview
Support matched to the treatment need.
The support offer was designed for a specific patient group receiving specialty treatment.
- Focus
- Access
- Scope
- Rx / Specialty
- Project start
- 2017
We coordinated medicine access with charitable funds and patient logistics.
Project overviewProject overview
Funding and practical help for specialty treatment.
The work connected specialty medicine access, charitable funding and the practical arrangements patients needed around treatment.
- Focus
- Access
- Scope
- Rx / Specialty
- Project start
- 2016
We coordinated access support for several generic cardiovascular medicines.
Project overviewProject overview
One access program across a cardiovascular portfolio.
The program covered a portfolio of generic medicines, bringing access support across the range into one coordinated approach.
- Focus
- Access
- Scope
- Rx
- Project start
- 2016
We extended a medicine access program to an online pharmacy channel.
Project overviewProject overview
Prescription support through online pharmacies.
The work added online pharmacy purchases to an existing prescription-medicine support program.
- Focus
- Access
- Scope
- Rx
- Project start
- 2016
A purchase-support program for patients outside public provision.
Project overviewProject overview
Medicine access outside public supply.
The program offered a commercial access route for patients who needed to obtain medicine outside public supply.
- Focus
- Access
- Scope
- Rx
- Project start
- 2015
A commercial access program for patients continuing prescribed treatment.
Read the caseA digital process for patient registration and coordination around preventive injections.
Project overviewProject overview
Registration for preventive injections.
The work connected digital registration with the coordination needed for preventive injections. Its focus was arranging the service.
- Focus
- Digital / Services
- Scope
- Services / Medical
A pilot combining pharmacy benefits and continued participation across a generic portfolio.
Project overviewProject overview
Access and engagement in one pilot.
The pilot brought together access to generic medicines through pharmacies and support for continued patient participation.
- Focus
- Engagement
- Scope
- Medicines
We reworked eligibility checks, dispensing and operations for a different national market.
Project overviewProject overview
A patient program adapted for another country.
The project adapted how the program would work locally, including how patients would qualify and receive their medicine.
- Focus
- Access
- Scope
- Rx / Specialty
We connected patient eligibility with the pharmacy’s dispensing process.
Read the caseSupport for patients with a prescription who were waiting for publicly funded medicine.
Read the caseA program supporting access to prescribed oncology medicine outside public supply.
Read the caseWe connected promotional activity with purchase records from pharmacies.
Project overviewProject overview
From OTC promotion to a recorded purchase.
The project followed the link between OTC promotion and recorded pharmacy purchases, bringing transactions into the reporting process.
- Focus
- Data
- Scope
- OTC
One coordinated approach for a portfolio of medicines.
Project overviewProject overview
Support across single and combination medicines.
The program covered both single-ingredient and combination medicines within the same portfolio.
- Focus
- Access
- Scope
- Rx
We designed a club linking device purchases to participant benefits. It was not launched.
Project overviewProject overview
A device club built around purchases.
The proposed club linked purchases to benefits for participants. The work reached the design stage; the club was not launched.
- Focus
- Engagement / Services
- Scope
- Devices
- Status
- Prepared · not launched
We designed a purchase journey for a smoking-cessation pilot. It was not launched.
Project overviewProject overview
Designing a smoking-cessation pilot.
The work covered the proposed purchase journey for a smoking-cessation program. It remained a pilot design and was not launched.
- Focus
- Engagement
- Scope
- Rx
- Status
- Prepared · not launched
We adapted an existing program for another treatment option.
Project overviewProject overview
Support extended to a generic migraine medicine.
The project extended the existing patient support approach to a generic medicine within the migraine portfolio.
- Focus
- Access
- Scope
- Rx
We worked on replacing paper patient documents with a digital process.
Read the caseA service to help patients find specialists who provided the relevant treatment.
Project overviewProject overview
Help finding a treatment specialist.
The project focused on helping patients reach a suitable specialist as part of their treatment support.
- Focus
- Access / Services
- Scope
- Services
We coordinated supply to support continued treatment.
Project overviewProject overview
Medicine supply during a disruption.
The project focused on organizing medicine supply during a disruption, with the aim of maintaining access to treatment.
- Focus
- Engagement
- Scope
- Rx
A patient program delivered through pharmacies around a neurology medicine.
Project overviewProject overview
Pharmacy support for neurological treatment.
The program supported patients taking a neurology medicine through a pharmacy-based process.
- Focus
- Access
- Scope
- Rx
We prepared an access-program design around the patient journey. It was not launched.
Project overviewProject overview
A specialty-access program in design.
The work covered the design of a specialty-treatment access program. The program was prepared but not launched.
- Focus
- Access
- Scope
- Rx / Specialty
- Status
- Prepared · not launched
A pharmacy program that used the prescription to establish eligibility.
Project overviewProject overview
Prescription-based access without another registry.
The design supported access through pharmacy channels without creating a separate patient registry for the program.
- Focus
- Access
- Scope
- Rx
We handled pharmacy transactions within an existing patient support program.
Project overviewProject overview
Patient benefits at the pharmacy counter.
The project covered the pharmacy part of an established program: processing purchases under the program’s rules.
- Focus
- Access
- Scope
- Rx
We combined pharmacy data feeds with stock reporting.
Project overviewProject overview
Pharmacy data that shows stock availability.
The work connected pharmacy data with reports used to monitor medicine stock availability.
- Focus
- Data / Services
- Scope
- Services
